DELIVERIES
Our deliveries use Royal Mail 2nd Class, with a fixed price of £2.99
We offer free delivery on orders over £30

CLICK & COLLECT
To do click & collect, select 'collect from store' at checkout, then collect within the 9:30-4 time frame, Monday - Saturday.
This is free of charge.

OUR RETURNS POLICY

Not quite happy with your purchase?  

We offer a no quibble returns service for our online customers 

Please return in original packaging with a valid receipt (clothing must not be worn and tags must still be attached) within 7 days. Please note sale items as well as earrings and other body piercings are non-returnable. 

Any items returned after the threshold can be exchanged or a credit note can be given (these are valid for six months).

Include your invoice and note any reasons for return, we will refund within 8 working days into your account. 

Please note – We do not cover return postage or refund any postage or packaging that has already been paid. 

If you would like to exchange a garment – please make a separate order and send the unwanted item back to us (as above) or get in touch with our team for further help and advice.  

 Call our shop – 01404 45774 or email us – gem@thecoastalboutique.com 

In the unlikely event that the item purchased is faulty please note problem on invoice and we will endeavour to send out a replacement, on some occasions this may not be possible so we will issue a refund.  

              Alternatively, items bought online can be exchanged or a credit note issued in store.